No matter if you have accidentally ordered the wrong products or simply changed your mind: it is your right as a consumer to withdraw from your contract within 14 days. This is how it works:
Send your declaration of withdrawal to us via email: firstname.lastname@example.org or post: NGP Berlin GmbH, Meinekestr. 27, 10719 Berlin
After receiving the return label from us, send unopened products within 14 days to: NGP Berlin GmbH, Bitterfelder Str. 19, 12681 Berlin
After receiving the products in our warehouse we will process your return within 14 days and credit the refund amount back to original payment method
Please note that we can only accept unopened goods due to hygienic reasons.
You have the right to withdraw from this contract within fourteen days without specifying a reason. The withdrawal deadline is fourteen days from the date on which you or some third party nominated by you who is not the carrier took receipt of the last goods. In order to exercise your right of withdrawal you must inform us by means of an explicit declaration (e.g. a letter sent by post to: NGP Berlin GmbH, Meinekestr. 27,10719 Berlin, Deutschland, or email: email@example.com) of your intention to withdraw from this contract (specifying your name, address and, where available, your telephone number and e-mail address). In order for the withdrawal deadline to be observed it is sufficient for you to have sent the notification that you intend to exercise your right of withdrawal before the date on which your right of withdrawal elapses. Feel free to contact us for a return label via email.
If you withdraw from this contract we are required to reimburse all payments that we have received from you, inclusive of delivery costs (with the exception of additional costs incurred because you have chosen some type of delivery other than the cheapest standard delivery option that we offer) without delay and at latest within fourteen days from the date on which we receive the notification of your withdrawal from this contract.
To effect this reimbursement we will use the same method of payment that you used for the original transaction unless some other method is explicitly agreed with you. In no event will we charge you any fee for this reimbursement. We may refuse reimbursement until such time as the goods are returned to us or until you have furnished us with proof that you have returned the goods to us, whichever being the earlier.
You are required to return the goods to us or hand them over to us without delay to NGP Berlin GmbH, Bitterfelder Str. 19, 12681 Berlin, Germany, and, in any event, within fourteen days of notifying us that you are withdrawing from this contract. The deadline will be deemed to have been met if you dispatch the goods before expiry of the fourteen-day deadline. You will have to bear the costs of returning the goods. You will only be required to meet the costs for any depreciation of the goods where this depreciation was caused by their inappropriate treatment during the course of examining their structure, properties and functions.
(If you want to revoke the contract, you can fill out this form and send it to us via email or postal service.)
NGP Berlin GmbH
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) ____________ / received on (*) __________________
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only when notified on paper)
(*) Delete as appropriate
The product that you just ordered isn't really satisfying you? First of all, we're sorry about it! Before you follow the next steps, please make sure that you've been using the articles the right way. If you are certain about it, you can get your money back. Just follow the 3 steps listed below: